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Bundle Not Activating

LuCass
Level 1: Joiner
  • 1 Posts
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Registered:

I have the PAYG £10 bundle. The last month's bundle expired yesterday, and the new bundle has not activated, even though I have the required £10 balance. I'm not sure how to fix this. 

 

Calling O2 would be the simplest option, but I'm abroad. The WhatsApp service is no longer used, i don't have Twitter, @ND although somebody seemed to be helping after I messaged O2 on Facebook, they stopped responding. The virtual assistant recommends speaking to an expert via My O2 app, but I can't see anywhere to do this.  I'm frustrated. 

 

Can anybody advise?

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pgn
Level 74: Whizz kid
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Keep banging on the Facebook messenger contact you have, @LuCass - good luck!

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