My husband recently upgraded his phone and the new one was faulty but had already done the transfer of data to his new eSIM. Went to store on Friday and they changed the handset but couldn’t get the eSIM transferred to the new working handset.
In the process of trying to cancel my husbands eSIM, the advisor also cancelled my eSIM! We are both without any service and been told we’ve to wait 5-10 working days.
Is there any known way to override this? I see this has been common - is there any hope of compensation or are we just at a loss for goodness knows how long paying for phones we cannot use?
