My phone number was changed to an E-Sim number I do NOT know what it is. I cannot Verify identity!!!

[dolphinpoint28]

Help!  I did not understand changing to an E-Sim would change my phone number which Ive had a long time and is associated with my business.  O2 did NOT give me time to make a note of the new number, and I cannot log into my account.  I can't even cancel the account!  I am traveling which is why I opted for the E-SIM, which a nightmare!  I am here in the US without access to my UK contacts!

[MI5]

@dolphinpoint28 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on +44 344 809 0202

Guide: A Guide to Skype 

Guide: How to find help & contact O2