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Black screen not Lock screen

QA
Level 1: Joiner
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HI

 

I have just bought a Galaxy A15 and transferred all data necessary. However, when I press the power button for the Lock screen all I get is a black screen not the required lock screen set. When I press the power button to open the phone I get the lock screen - what gives. Also, is there a 3rd party AOD which actually works as required and not the symptoms posted above.

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madasaf1sh
Level 79: Lord of the Boards
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Already answered on your other post..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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