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black screen not lock screen

QA
Level 1: Joiner
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Hi

 

I have just bought a Galaxy a15 (thought it would have AOD - but no). Transferred all data etc that I  need. Turn the phone to lock screen but all I get is a black screen (no lock screen as set). however, when I press the "power" button, the lock screen comes up. What gives? Also, it there a 3rd party AOD which actually works and doesn't give the same result as previously described

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MI5
Level 94: Supreme
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@QA 

That's working exactly as designed.

Any apps will just keep your screen on and run down the battery quickly as the phone doesn't have the power management to support it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 77: Grand Master
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@QA 

 

The Galaxy is crippled by Samsung, as such it is capable of AOD but Samsung dont allow it, have a look at this from Samsungs own community

 

https://r2.community.samsung.com/t5/Galaxy-A/Always-On-Display-on-A15-5G/td-p/15783499#:~:text=Samsu...


There is no 3rd party support either for AOD, my only advice would be to return it and get a Motorola G55 5G which does support it..

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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