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Apple Watch series 9 not connecting to existing mobile service plan

BM60
Level 1: Joiner
  • 1 Posts
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Registered:

I have recently updated my Apple Watch Series 5 to an Apple Watch series 9 and have been unable to connect to the £7 mobile service plan which I am paying.  
I have paired and unpaired my watch repeatedly on advice from the o2 chat support.  Previously I only got the option to buy a new plan but now I don’t have any options at all.

I keep getting asked for the error codes but I’m not getting any.

 

 What can I do to get this problem solved?

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MI5
Level 94: Supreme
  • 145149 Posts
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Registered:

@BM60 

A recent post reported that O2 are no longer able to transfer a plan from one watch to another.

You need to get O2 to cancel the old plan and set up a new one for the new watch.

Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

View solution in original post

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1 REPLY 1

MI5
Level 94: Supreme
  • 145149 Posts
  • 635 Topics
  • 27862 Solutions
Registered:

@BM60 

A recent post reported that O2 are no longer able to transfer a plan from one watch to another.

You need to get O2 to cancel the old plan and set up a new one for the new watch.

Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 2
280 Views