Apple Watch error code 90

[mcarbl]

I've recently got a new iPhone 14 Pro Max and, with it, O2 sent a new 5G SIM. Since then, I've only been receiving about 70% of text notifications on my watch.

I've unpaired my Series 8 watch (kept the airtime plan) and just re-paired it, but when I go to add the plan back on I get Error 90. Now nothing is working on my watch - weather, music etc...

O2 said the watch is incompatible with 5G, so have ordered me a 4G eSim to use with it... but I want to use 5G on my phone - I'm confused. Any ideas on how to get my plan back onto my watch?

[Cleoriff]

@mcarblI'll tag @O2Sarah- or @O2Jonathan to see if they can help you?

[O2Sarah-]

Thanks for the tag @Cleoriff 

@mcarblI will send you a private message so we can check your account.

[Cleoriff]

Thanks @O2Sarah-  x

[Lana21]

I’ve just called 202 with same issues and told 5 days for a call back, they hadn’t a clue what a code 90 was or how to enable the calls on my watch 🤷‍♀️

[Cleoriff]

@Lana21 
I'll tag @O2Emma to the thread. Hopefully she'll be able to help you.

[O2Emma]

Hi @Cleoriff  Looks like we have a new error code appearing I will pick this up thanks.

[O2Emma]

Hi @Lana21 I will send you a private message to look into this for you.

[Grenadine_73]

@O2Emma  Same issue here 

please help 

[O2Emma]

Hi @Grenadine_73 No problem I will send you a private message to look into it for you .