Apple Watch eSIM transfer: reference code 26

[Rod111]

I broke my Apple Watch Ultra and has this replaced by AppleCare. I’ve tried to setup mobile data on the new replacement watch, have followed the steps to login to o2 and select transfer existing airtime plan. However, I get an error saying to call o2 and quote reference code 26.

I tried this, but gave up after 40 mins and speaking to multiple advisors. They didn’t seem to understand what was going on and instead were suggesting cancelling the current watch plan and setting up a brand new one.

Can someone help?

[pgn]

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@CCH wrote:

Yes I did this on Insta should I pursue it on X?

Pick one and stick with it, all 3 platforms go back to the same team in any case, @CCH 

[Oxonian]

If that @CCH is aimed at @Rod111, you need to tag him thus. 👍 

[CCH]

@Rod111 @Oxonian is this how I tag?

@Rod111 pls read my replies on the thread sorry I didn’t tag I am technonumpty 

[Oxonian]

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@CCH wrote:

@Rod111 @Oxonian is this how I tag?

@Rod111 pls read my replies on the thread sorry I didn’t tag I am technonumpty 

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Yes, that is how you tag @CCH ! 👍