Apple Watch eSIM transfer: reference code 26

[Rod111]

I broke my Apple Watch Ultra and has this replaced by AppleCare. I’ve tried to setup mobile data on the new replacement watch, have followed the steps to login to o2 and select transfer existing airtime plan. However, I get an error saying to call o2 and quote reference code 26.

I tried this, but gave up after 40 mins and speaking to multiple advisors. They didn’t seem to understand what was going on and instead were suggesting cancelling the current watch plan and setting up a brand new one.

Can someone help?

[Kenbob]

I came from EE and have been attempting to add a watch plan for months without success. I spoke to 202 today and asked to raise a formal complaint. They then guided me to where I think you are at. Two ESIMs on the phone but nothing seemingly going through to the watch and error code 26. I got the Ultra 2 yesterday so equally annoyed. No one seems to know anything or can give clear guidance on how to set up an Apple Watch plan.