Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[HMA111]

I have this issue please can someone help

[HMA111]

@O2Emma 

[Breanna]

@HMA111 

@O2Emma is on today around 3pm so keep an eye out for a message a bit later.

[HMA111]

Awh thank you!! I have managed to have it sorted someone on o2 fixed it

[Breanna]

Great news! Did they tell you what they had to do to fix it?

[O2Emma]

Hi @HMA111 I will send you a private message to look into it for you.

[O2Emma]

Hi @Breanna I have picked this up thanks.

[RobynAnteney]

@O2Lisa  I have the same issue, please could you assist? I have called up and the advisor on technical support doesn’t know what I am talking about 

[pgn]

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@RobynAnteney wrote:

@O2Lisa  I have the same issue, please could you assist? I have called up and the advisor on technical support doesn’t know what I am talking about 

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Hi @RobynAnteney - @O2Emma is in this evening, keep a watch for a message asking for more info from you soon, and good luck!

[O2Emma]

Hi @pgn I will pick this up thanks .

Hi @RobynAnteney I will send you a private message to look into this for your.