Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[Cleoriff]

@Nataliebrady22 

Neither Lisa or Sarah are on today. I'll tag @O2KyleW or @O2Jonathan. Hopefully one of those will be able to help you.

[O2Jonathan]

@Cleoriff thank you for the tag, I will private message you now @Nataliebrady22 .

[Cleoriff]

Thanks @O2Jonathan 👍

[No1_Spaceman]

Hi, could one of the O2 people message me please? Having the same problem.

Thanks.

[pgn]

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@No1_Spaceman wrote:

Hi, could one of the O2 people message me please? Having the same problem.

Thanks.

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Hi @No1_Spaceman - the O2 Advisor on now until 9pm is @O2KyleW - look out for a message from him seeking more info from you privately.

[No1_Spaceman]

Thanks @pgn 

[Ben_Scott]

I have the same issue.. error code 14 whilst setting up my new Apple Watch ultra bought from o2.

Could someone please point me in the right direction?

Thank you!!

[pgn]

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@Ben_Scott wrote:

I have the same issue.. error code 14 whilst setting up my new Apple Watch ultra bought from o2.

Could someone please point me in the right direction?

Thank you!!

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@O2Emma's shift is almost over, but

If you are at latest iOS on phone (16.3?) and watch (9.something), and your eSim has not been reset, O2 need to help. Sometimes it can mean getting a new physical SIM for the phone too...

@O2Sarah- is on from 8am tomorrow, @Ben_Scott - watch out for a response asking for more info in your Private Messages here on the forum. Good luck!

[O2Emma]

Hi @pgn I am still here I will pick this up thanks.

[O2Emma]

Hi @Ben_Scott I will send you a private message to look into this for you .