Apple Watch - O2 account is not eligible ?

[Frustrated50]

Hi, I have had problems for the last 6 weeks and have got nowhere with customer services - despite being on the phone for hours.  When going into Mobile Data on my phone app it says - your O2 account is not eligible to enable mobile service on your Apple Watch.  I've have wifi calling enabled and have had esim reset numerous times - any ideas how to fix

[madasaf1sh]

@Frustrated50 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[Frustrated50]

Done all that with no success. Twitter thread has been going on from 26th July, O2 Customer services coming up to 7 weeks with being passed from one person to the next.  Instagram no reply.  It seems nobody has any idea how to deal with something which should be so simple. 

[MI5]

@Frustrated50 

What type of account do you have?

It can only be consumer monthly contract paid by direct debit.

[Frustrated50]

Yes that’s what I have 

[pgn]

Sounds like you have all the bases covered - some here have reported success in an O2 Shop, If you have a reliably-staffed one handy, @Frustrated50 - https://community.o2.co.uk/t5/Tech-Support/Apple-watch-not-connecting-to-mobile-data/m-p/1638093/hig...

Otherwise keep calling 202, around 8am is best, until you get a knowledgeable CS rep. Good luck.

[Cmulholland7]

I’m the exact same I’ve also went to 2 shops with no joy.no one has a clue . I’m on the verge of cancelling 

[pgn]

---

@Cmulholland7 wrote:

I’m the exact same I’ve also went to 2 shops with no joy.no one has a clue . I’m on the verge of cancelling 

---

If you are still in your 14-day window, then that sounds the best option, @Cmulholland7 - otherwise Guide: Cancelling Your Contract will help you work out what it'll cost to leave. Good luck!