on 05-07-2023 07:56
Please please help I’m fed up of calling 202 or waiting for someone to call me back!
my watch won’t connect to cellular! I have updates both watch and iPhone. Waited longer than 24 hours but it says call 202 if it hasn’t connected which I have done but no one’s getting back to me.
I’ve unpaired and then paired again! My account shows the additional sim but it looks like the connection is stick somewhere. Thanks
on 05-07-2023 09:59
As you seem to be getting no-where with this @Mkiesslinger , let's see if the community advisors can help.
Can you see if you can get this watch working please @O2Helen01 ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 05-07-2023 10:52
on 05-07-2023 10:52
Morning all, thanks for the tag @gmarkj . @Mkiesslinger I'm going to tag @O2Emma who will send you a message privately to discuss your issue further.
on 05-07-2023 10:55
on 05-07-2023 10:55
Hi @O2Helen01 I will pick this up thanks.
Hi @Mkiesslinger I will send you a private message to look into this for you.
on 05-07-2023 14:01
on 05-07-2023 14:05
on 05-07-2023 14:05