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Apple Watch 4G dropping out - Help please

ajmfish
Level 1: Joiner
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Hi all

Not tried this before so here goes...

I recently bought a new apple watch ultra and transferred my esim from my old series 7 - following the process given. The mobile phone bit works fine and I can make calls. The issue is the 4G which constantly dops out. If I restart the phone it works for about 30 mins then drops off and will not reconnect.

Things I have done

Rung 202 several times over several hours

Reset the watch, unpaired, repaired etc

Had the esim reset

Removed the plan and readded (with the error code 14 - which has now gone)

I am not 4 days into waiting for a call from the tech team and dont know what to do

 

Can anyone help ???

Thanks in advance

Andy

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O2Sarah-
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Thanks for the tag @gmarkj 

@ajmfish I will send you a private message so we can look into this 

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gmarkj
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There seems to be a few issues with moving from 1 watch to another @ajmfish 

Normally CS have to remove the old one before you can add the new one.

Let's see if the community advisors can help - @O2Sarah- can you get in touch?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Sarah-
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Thanks for the tag @gmarkj 

@ajmfish I will send you a private message so we can look into this 

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