cancel
Showing results for 
Search instead for 
Did you mean: 

Android Auto issues on Vauxhall Mokka & Galaxy S21

Garyp1983
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I know this is not really an o2 issue but hoping someone here is/has experienced this same issue. I bought the new Mokka and I am seeming to have issues connecting my Samsung S21 to my car via data cable to access the functions of Android Auto. My phone connects fine via Bluetooth and I can get calls/texts through car etc but the minute I plug the data cable in the phone goes into a continuous loop of opening/closing the android auto app and becomes completely unusable until I unplug the cable. Vauxhall can’t find a solution and Samsung say there are no known issues of this kind, so I’m kind of stuck 🤷‍♂️

hopefully someone out there can help 🤞 

thanks,

Gary

Message 1 of 4
649 Views
3 REPLIES 3

madasaf1sh
Level 67: Unsung hero
  • 5604 Posts
  • 32 Topics
  • 1803 Solutions
Registered:

@Garyp1983 

 

I would start by trying a different cable, as the car can be quite finickity...  

 

I use Android Auto all the time but in an EV (Hyundai), and usually when unplugging the cable and rebooting the phone it solves the issues. 

 

It might be worth asking on the Samsung Community...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 4
646 Views

gmarkj
Level 59: Quartermaster
  • 8916 Posts
  • 90 Topics
  • 701 Solutions
Registered:

Have you tried which mode the USB connection is using? I know that can be a problem...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 4
631 Views

RafaC
Community Manager
Community Manager
  • 1160 Posts
  • 79 Topics
  • 3 Solutions
Registered:

Hey @Garyp1983 were you able to sort it out?

Message 4 of 4
623 Views