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All my data vanishes overnight

JonHills
Level 1: Joiner
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Hi 

 

I have had a 15GB per month contract for 2.5 years now and have never used the whole data allowance. On Sunday I received a new phone through my insurance company - I say new - it’s clearly a refurb unit. This was more or less at the start of my data period. 

Within 24 hours all my data is gone. I bought a bolt on of 1MB (10 quid!!!!! Jeez talk about kicking you when your down) and that vanished almost immediately, did it again and that vanished too.

 

I phoned 02 and was told it was my phone backing up overnight and not being connected to the Wi-Fi. Well how many nights in the last 2.5 years has it not been connected to Wi-Fi and this has never happened 

 

Can anyone help as like Boris Johnson, I’m up [Removed] creek without a paddle here

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Cleoriff
Level 94: Supreme
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@JonHills 

I agree, it all sounds suspicious to me and a cop out. If any data was used, it certainly wouldn't be 15GB!!

However, we're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 0222 hoping for a more sympathetic advisor.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Best of luck.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112465 Posts
  • 801 Topics
  • 6699 Solutions
Registered:

@JonHills 

I agree, it all sounds suspicious to me and a cop out. If any data was used, it certainly wouldn't be 15GB!!

However, we're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 0222 hoping for a more sympathetic advisor.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Best of luck.

Veritas Numquam Perit

Girl in a jacket
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gmarkj
Level 59: Quartermaster
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Make sure you have a data counter set up and in sync with your bill periods.
That should mean you can track down what is chomping at your data allowance.

Also check if your phone has a WiFi Assist or something similar (maybe under advanced settings for WiFi) - this would mean your phone connects to data if the WiFi connection is a little spotty.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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