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Forum Posts

Resolved! o2 has turned off 4 g calls on this account

Hi I've been getting a pop up on my device that 4g calls are turned off , the message reads as follows : O2 has turned off 4G calls on your accounts.Can someone clarify why is this ? Many thanks

bibadey by Level 1: Joiner
  • 77748 Views
  • 1 replies
  • 0 kudos

Resolved! No network or data. Can't use phone to call or text.

Hi,My IPhone XR will not allow me to make calls or send texts at any time. There is no network connection, I have checked the network on here and it says its all running properly. I have connected to I tunes and there is no new updates. I have tried ...

Sm12 by Level 1: Joiner
  • 1234 Views
  • 5 replies
  • 0 kudos

Resolved! new phone and e sim not working

Good morning. I had to replace my phone on Friday and need to reactivate the e-sim. I cannot work pout how to do it and cannot get through on the phone. Are you able to help please?

Lisa100 by Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

Resolved! Improving phone signal

I feel like this is a very 2000’s question. But is there a way to increase your general phone signal. I’ve checked the map and I’m on the cusp of a yellow/green area. The house I’ve brought is my grandmothers house and the signal has always been bad ...

Dbriscy by Level 1: Joiner
  • 528 Views
  • 1 replies
  • 0 kudos

Resolved! Call forwarding

Please help with call forwarding.

Freega by Level 1: Joiner
  • 418 Views
  • 1 replies
  • 0 kudos

Resolved! Account and billing

Hi I have sent a copy of my debt relief order to the debt management team but keep getting overdue correspondence and details of charges. I would like to check the rdebt order has been received.Thank you

LouLou32 by Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi calling on Samsung A5 (2017)

I have a Samsung A5 (2017) using the minimal, pay monthly O2 account offered by transfer from Talktalk a few years back. I want to use Wifi calling. The phone detail indicates that it will support it. But does this need 4G and will this very basic ac...

bonkers1 by Level 1: Joiner
  • 709 Views
  • 3 replies
  • 0 kudos

Resolved! No dispatch for my order

Hi. I made on order on Friday and paid for today’s delivery. All the up front cost and delivery has been taken out of my account. I’ve received all the emails and contract but I’ve not received any emails or messages regarding dispatch. Will it come ...