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Resolved! how to cancel Bolt on

Could not set the confirmation email when i picked a bolt on and did it twice (silly me) so now i have 2 GB Bolt on which are more expensive that 12GB bolt on. how can i change that ? tried to talk to staff via chat but usual reply (no one is availab...

Resolved! Costa rica

Hi.I am going to Costa Rica for 2 weeks starting 11th May. Can you advice me on the best option for using my phone in Costa Rica to phone/text home to the ukMany ThanksRussell Davies

Resolved! Call Interference - Only when receiving calls from my partner

Hello,Hoping somebody can help here.Both myself and my partner are on 02 and generally have no issues making or receiving calls, except in one instance where she makes a call to me.When this happens, all I can hear is a garbled, interference, alien l...

Resolved! Sim swap time

How long are the sim swaps taking at present? 18 hours and counting....

Resolved! transferring old o2 number to new o2 sim

I've recently cancelled my current o2 contract, as I now have a new o2 sim as part of my broadband deal with Virgin. I'd like to use my old number with my new sim - how do I do that? I no longer have the old sim or device

Resolved! I am in Spain and cannot make calls. I get message, this option is not available. I can use data.

Hi I am in Spain and cannot make calls. I get message, this option is not available. I can use data and have data roaming switches on. Any advice/help. Thanks

Resolved! New phone won’t let me call out

Can anyone please help I have upgraded my iphone from a 7 to a 12. I have transferred all data accross however my new device won’t let me call out and keeps telling me call failed. I can however call out on my iPhone 7. I’m unsure what to do next. Do...

Resolved! no service

my phone says no service other household peoples phone on same network okSo I got a new Sim sent but as my phone has no service I cant log in ( security text) to swap sim any ideas to overcome this problem

Resolved! Signal worse after phone upgrade

I've recently upgraded my o2 supplied phone from a galaxy S11 to a S21 FE. With the S11 I had excellent 4g coverage throughout my daily business routines. However, changing phones and sim card for the upgrade has seen my signal deplete significantly ...

Resolved! Number Not ported

I have recently been transferred from Virgin and yesterday morning my Virgin went dead and I have been trying ever since to get a signal back. I have payments to make and cannot do it because I get sent a message with a code to allow payment to be ma...

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