cancel
Showing results for 
Search instead for 
Did you mean: 

Sim swap!!!

Marty82
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

trying to do a sim swap!! Yet I have no service to receive my security text to enable me access! Any help would be much appreciated.

 

Not only have o2 made a right mess with my upgrade (giving me a new contract) which I had to cancel and now I’m out of pocket for £40 with upfront cost and early delivery! They are becoming an absolute joke!! 

Message 1 of 5
258 Views
4 REPLIES 4

madasaf1sh
Level 68: Extraordinaire
  • 5870 Posts
  • 32 Topics
  • 1920 Solutions
Registered:

@Marty82 

 

You need to get in touch with customer services you can either call 0344 809 0202 or  If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 5
252 Views

MI5
Level 94: Supreme
  • 128154 Posts
  • 614 Topics
  • 22501 Solutions
Registered:

@Marty82 

You start the sim swap process from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 5
240 Views

Marty82
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I can’t text from old sim! It’s no service all the time

Message 4 of 5
235 Views

GreenBadger
Level 4: Observant
  • 32 Posts
  • 0 Topics
  • 3 Solutions
Registered:

An O2 store may be able to assist with this too. You may need to take some ID in. Failing that you’ll need to speak to customer services if you are not able to receive the sim swap text messages to do it yourself

Message 5 of 5
209 Views