trying to do a sim swap!! Yet I have no service to receive my security text to enable me access! Any help would be much appreciated.
Not only have o2 made a right mess with my upgrade (giving me a new contract) which I had to cancel and now I’m out of pocket for £40 with upfront cost and early delivery! They are becoming an absolute joke!!
You need to get in touch with customer services you can either call 0344 809 0202 or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
You start the sim swap process from your old sim Guide: Sim Swap: a mini guide 2017 update