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Activation of sim

Tanvi
Level 1: Joiner
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Hi,

I had an existing O2 pay as to go sim. I went to store today to update my bundle and they store gave me a new sim altogether and signed a 12 month contract.

I was just told that once I have a no network sign on old sim, I should replace the same with new sim. For half hour there will be no network however after sum would work normally.

 

Now I changed the sim an hour back but I still do not have network on my new sim.

 

Regards,

Tanvi

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MI5
Level 94: Supreme
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Registered:

@Tanvi 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147552 Posts
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  • 28343 Solutions
Registered:

@Tanvi 

Keep rebooting phone as it can take up to 24 hours to complete fully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Tanvi
Level 1: Joiner
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Registered:

@MI5 Restarting my phone every half an hour since yesterday and its more than 24 hrs now but still my sim is not working

Message 3 of 4
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MI5
Level 94: Supreme
  • 147552 Posts
  • 638 Topics
  • 28343 Solutions
Registered:

@Tanvi 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
468 Views