Activating my sim

[Arcadians]

Hi, my phone still thinks it’s a virgin phone even with the new O2 sim in it no have not service. Please help. 

[madasaf1sh]

@Arcadians 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[Arcadians]

Thanks madasaf1sh, I did think it was odd when it took me to a forum after going through on the phone (granted out of hours) and was told to speak to a live chat assistant until 23:00 by going to o2.co.uk/contactus and yet not getting through to a virtual assistant but a customer forum lol. I guess I’ll try contacting them in the morning. Thank you for taking the time to respond.