My O2 data usage not updating

[Lashland123]

Hello,

My data usage has not updated on the app for weeks, so I have no idea how much data I am using. I have tried logging in and logging out, and logging in through the website. The app is showing me false information, and I am worried that I will be charged extra. 

[jonsie · Accepted solution]

You won't be charged extra because data is stopped once you reach your allowance until the next billing date

You can keep an eye on usage in the phone data settings

however you need the app sorted out

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202