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Activate new upgrade phone

Cath3
Level 1: Joiner
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Hi

i upgraded my phone to a iPhone 15 last week. I have transferred all info across and turned on and off the phone however it has not linked to o2 or transferred across my tarring. How do I activate my new phone which has a e sim , and will it keep the same number ? 

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MI5
Level 94: Supreme
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@Cath3 

In your MyO2 or by going in store with photo ID.

esim install(1).jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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