Account Query (EDITED)

[wingnut123]

Dear sir,

I opened an account in (REMOVED), i had issues of old accounts and deleted the wrong account, i tried to reinstate that account, but communications with India were impossible and kept being disconnected , after 3 hours i gave up . I decided to open another account with o2 but the old account that is no longer in use and you need to delete this from your records and not charge on the direct debit . I am giving you notification that this has been done . I have tried other methods of contacting O2 but its a dysfunctional service and not geared up for direct communication. (REMOVED)  

[gmarkj]

Sorry @wingnut123 but this is a community of o2 customers, so we can't help.

You need to call o2 on 202 or 0344 809 0202 , or there are social media accounts you can message:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[jonsie]

Follow this guide to cancel an account

Guide: Cancelling Your Contract 

[Enlli]

Regretfully this is not O2 but a community of customers. You will have to persevere with O2

Try Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

[madasaf1sh]

@wingnut123 

Please remove all your personal data from this public forum.  

This is not customer services, and as such you will need to contact customer services and speak to them, as they will not see any notifications on this forum. 

All the details for cancelling a contract can be found here Guide: Cancelling Your Contract 

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