3 days without service following porting old number

[CathS]

Moved from Virgin to O2 last week. Temporary number worked straight away but since asking to change to my old number have had no service for 3 days. O2 messaging service constantly unavailable. Have been rebooting my phone regularly to no avail 

[TallTrees]

Hello @CathS 

Welcome to the o2 Community forum 

Probably you'll need to contact O2 customer services,  frustrating that 

I  can give you a few things to do just in case find out about network (can happen)

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Contact details for c.s. here

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),

Check transfer here

Guide: Sim Swap: a mini guide 2017 update 

[Cleoriff]

Hi @CathS 

I'll ask one of our account advisors @O2Georgina to see if she can help

[O2Georgina]

Thanks for the tag @Cleoriff 

@CathS  I will send you a private message now

[Cleoriff]

Thanks @O2Georgina x