2017 VM SIM Card - 5G Comptability with O2 5G Network and Services

[Blasius]

Hi there,

My wife is upgrading to a new phone that has 5G capability. Her orginal phone, bought in 2017, only supported 4G but used a VM SIM card that was marked '5G Ready'. Since the switch over to O2 is it necessary to get an O2 SIM card to access all 5G services or will the orginal VM SIM do just as well?

Thanks

[Cleoriff · Accepted solution]

Hi @Blasius 

People transferring from VM find they have issues with their old VM sim. Much better to get an O2 Sim.

Also easier to pop instore with ID and the staff will transfer everything over.

Best of luck and welcome to the forum 😁

[Enlli]

As @Cleoriff mentioned the best way is to change the SIM in store.

The reason for that is when a SIM is ordered through Customer Services they have this crazy policy of disconnecting the old SIM before the new one arrives 

[Blasius]

Thank you both for your replies.

I will proceed as you suggest.

[Cleoriff]

You're welcome @Blasius 😉