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j11
Level 1: Joiner
  • 1 Posts
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on ‎20-01-2024 11:31

on ‎20-01-2024 11:31

i created an O2 account a couple of days ago then it logged me out and said it can take up to 48 hours for my account to be activated, it also said if it has been over 48 hours get in contact but when i try to get in contact it takes me to the app and gets me to log in which i can’t do as its not activated what do i do 

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MI5
Level 94: Supreme
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on ‎20-01-2024 11:47

on ‎20-01-2024 11:47

@j11 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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