£10 Free Credit to my new sim account rejected

[Adie123]

I recieved my new sim yesterday (thursday 9th Dec 2021). I proceeded to follow the 3 steps in the panflet that my sim came with. I only managed step 1 (insert sim into phone), step 2 was top up via "My O2" or call 4444. I tried both and they failed in this process.

I decided to fill in the form to swap the new phone number with my old number using my PAC reference number. Today my phone came alive to the O2 network. I topped up my sim with £10 (even though my balance on "My O2" still says nothing in it).

I then proceeded to step 3. Text a message to a number to get a free £10 credit. The message reply was that "This reward is not for me".. What has gone wrong here?

[MI5 · Accepted solution]

@Adie123 

Credit is exchanged for allowances so credit is usually zero unless you top up more than your bundle requires https://www.o2.co.uk/help/pay-as-you-go/big-bundles

To obtain the free credit you may need to wait a few days or contact O2 to request it is added.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Adie123]

THanks. I'll try that