03303 numbers

[helen-webb]

Hope someone can help.  Up until 1st June I was making between 3 and 4 calls to 03303 numbers a day.  Since then the calls will not connect. I've asked collegues to try who are also O2 and they are having the same problems.  I can make calls to the number from a Vodafone network.  I've spoken to my support department as I wondered if the number had been blocked but they have said as the landline is not O2 I need to contact the company I'm trying to call.  This is a large national company is it possible that a company can have problems with one network.  I've done the usual turning the phone off and removing the sim card.  Hope someone can help as its so frustrating

[Bambino]

@helen-webb Only thing we can advise from here is to speak to O2 customer service. Numbers are in the link below.

Guide: Coronavirus Community Help and Support 

[helen-webb]

Thanks for your reply I've spoken to customer services and they say there is no bar on my phone

[MI5]

@helen-webb 

You need to ask O2 to escalate it to the network team if there are many of you on O2 with the same issue.

It sounds like a network issue rather than a phone block.

[LukasB]

Hey @helen-webb has this been sorted out or are you still having trouble?