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Forum Posts

5G

Is there a place where you can find out when O2 5G is likely to come to your area?

Resolved! Slow data speeds.

I recently moved from Vodafone to O2 and soon noticed the data speeds were slower during the day but picked up late at night & in the early hours of the morning, i test using the same speed test and to give you an example i have just run a test at 15...

How do you transfer from pay monthly to a O2 big bundle sim

I have a new BIG BUNDLE sim and i wish to keep my number from my pay monthly account, what process do i need to follow and do i get a credit for usage not used on my pay monthly account? [Edit: topic title clarified]

Bigfish by Level 1: Joiner
  • 627 Views
  • 1 replies
  • 0 kudos

Help with response from Credit Referrals!

Can someone please help advise how i can get feedback on how long a response from credit referrals will take or chase up their response? My wives query with a default got resolved and removed with 3 working days, but no response on mine having emaile...

Mike_C18 by Level 1: Joiner
  • 1357 Views
  • 4 replies
  • 0 kudos

My phoned dropped in the toilet

I accidently dropped my phone down the toilet. I've tried drying it as best as I can but it looks like it could be a lost cause. I dont think my local O2 shop is open, so what can I do to get a repair or a replacement?

E_Mott86 by Level 1: Joiner
  • 1980 Views
  • 8 replies
  • 0 kudos

Can't send text,

Hi there. I am unable to send a text message but can receive them, I can recieve and can also make/receive phone calls. When I try to send a text, I get 'error 50'. Can anyone help me? I have a Huawei P30. Recently I lost my phone. I have also been s...

RH-500 by Level 1: Joiner
  • 3768 Views
  • 4 replies
  • 0 kudos

Wrong colour phone

I did a upgrade today and I put to basket different colour of phone that I want. What shall I do to change it

Tomrad by Level 1: Joiner
  • 692 Views
  • 1 replies
  • 0 kudos

e-SIM pack lost

Hi, Purchased a new phone and wish to move my o2 eSIM to new device, but have lost the pack so no qcode. Can anyone suggest how I can proceed? Thank you