useless

Anonymous · ‎22-08-2015

why is the customer support team so useless

the complaints team are just as bad

MI5 · ‎22-08-2015

True enough 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-08-2015

I put the phone on charge it was not hit kicked dropped are even farted on I thought the phone had frozen so turned it off and tried again 2 day old new phone went crazy on the screen so took back to shop next day

MI5 · ‎22-08-2015

You need to stand your ground with the shop.
There is no reason why they wouldn't replace it if that's the case.
Complaints link here if you need it http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-08-2015

That's absolutely ridiculous. Why would they think you would accept a repair fgs. 2 days old should be replaced automatically. You really need to go and demand a new phone.

ps, if I farted on my phone it would be definitely be user damage and beyond economical repair!

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