useless

[Anonymous]

why is the customer support team so useless

the complaints team are just as bad

[jonsie]

Sorry but I'm not fully understanding this. Surely if you upgrade and the phone is faulty you get an exchange? 

Sorry for the situation with your wife, that's a big issue in itself that you have to come to terms with.

[MI5]

Go and demand a replacement phone in store today whilst you are still within your 14 days.

[Anonymous]

they will repair it but they want £85.99p to repair a phone that was faulty and its gone wrong in the workings and in the uk their is no shout thing as a nokia phone shop even the ppl in o2 shop said so but customer help said their is

[gindygoo]

Go to the store and demand your replacement immediately. Within the first 14 days it's supposed to be a replacement not a repair for faulty devices (I'm sure (?))

[MI5]

As I've already said. Take it back and demand a replacement inside your 14 days.

[Anonymous]

I was their earlier I not allowed a replacement I have to pay the fee or I can have the nonworking phone back to look at and pay the bill every month

[MI5]

So have you damaged it yourself then?
That's the only explanation to what they are saying......

[jonsie]

Something is very wrong here. You want a replacement not a repair. Someone please explain what I am not seeing....

[MI5]

User damage is the only explanation.

[jonsie]

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@MI5 wrote:
User damage is the only explanation.

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It has to be. As if the op hasn't enough problems without worrying about a damn phone!