useless

[Anonymous]

why is the customer support team so useless

the complaints team are just as bad

[MI5]

True enough 😞

[Anonymous]

I put the phone on charge it was not hit kicked dropped are even farted on I thought the phone had frozen so turned it off and tried again 2 day old new phone went crazy on the screen so took back to shop next day

[MI5]

You need to stand your ground with the shop.
There is no reason why they wouldn't replace it if that's the case.
Complaints link here if you need it http://www.o2.co.uk/how-to-complain

[jonsie]

That's absolutely ridiculous. Why would they think you would accept a repair fgs. 2 days old should be replaced automatically. You really need to go and demand a new phone.

ps, if I farted on my phone it would be definitely be user damage and beyond economical repair!