upgraded contract shows new number

[Anonymous]

Hey i was wondering is someone can help me. I upgraded my contract last night, got it delirvered to nearest store and they gave me a new sim as this phone required a nano sim. But i seem to have a new number which hasnt upgraded to my old one since 10 hours now! Also when i go to my o2 it shows as if i have two contracts on my name ( ive only got one). Whats is happeninggggg???

[perksie]

You need to swap your number to the new sim: http://swapmysim.o2.co.uk/

If you upgraded in store they could have done it for you then and there.

[Anonymous]

Yeah i tried dling that but it shows me that my sim is already swapped. But its not as i have two numbers and can still see two seperate contracts in my o2.
Does that mean i've accidentally bought another contract instead od upgrading?

[jonsie]

It does sound as though you have taken out a new contract instead of upgrading. Call customer service on 202 to get this sorted out. 

[Cleoriff]

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@Anonymous wrote:
Yeah i tried dling that but it shows me that my sim is already swapped. But its not as i have two numbers and can still see two seperate contracts in my o2.
Does that mean i've accidentally bought another contract instead od upgrading?

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I would ring Customer services as soon as possible You have 14 days to cancel if you have indeed taken out another contract. Please don't use live chat but ring and speak to someone on 202

http://www.o2.co.uk/contactus

[perksie]

It's looking as if you took out an extra contract which is not an upgrade.

Please let us know how you get on.

[Anonymous]

has this been sorted @Anonymous?

If not you need to call customer services to make a duplicate account transfer, so you don't need to worry.

They will remove the old number you want to keep and load it onto the new contract,replacing the new number. So a bit more lengthy but still the same end result hope this helps.