Solved: upfront cost

Laurajane2000 · ‎25-09-2018

i have been chatting to someone on the 02 live chat and they say they can give me a promo code to knock off the upfroint cost from the contract so i dont have to pay it.....is this true becasue im not quite sure whether to belive it or not ?

MI5 · ‎25-09-2018

If you were talking to a sales adviser, yes, they can offer discounts etc off contracts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎25-09-2018

Hi @Laurajane2000

If you have concerns about this and need clarification then you could contact customer services

https://www.o2.co.uk/contactus

Or maybe our community managers could confirm whether live chat can offer promo codes? @Marjo @Martin-O2

Veritas Numquam Perit

MI5 · ‎25-09-2018

If you were talking to a sales adviser, yes, they can offer discounts etc off contracts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎27-09-2018

Hi @Laurajane2000, just wanted to ask how you're getting on with this and if you managed to get your new contract ok? Live Chat sales advisers can indeed give discounts as @MI5 mentioned above.

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