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unsed payg credit

mw2
Level 1: Joiner
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I swapped from o2 PAYG to monthly . They said my unused credit would be credited to the monthly bill but it hasnt been . How long should this take ?

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MI5
Level 94: Supreme
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@mw2 

Within 48 hours but only if you kept the same number. 

Chase it up with customer service 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@mw2 

Within 48 hours but only if you kept the same number. 

Chase it up with customer service 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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