unlock my phone

[Anonymous]

Im looking for some help, i have a galaxy alpha i bought at heathrow (pay as you go, over 2 years) LOCKED to o2, yet when i ask to get it unlocked I cant seem to get any help. I had a previous phone a c3322 which i had registered and i took the sim from that and used it in my alpha, i didnt put the alpha on my account page. Now i have deleted the c3322 hoping to put in my alphas imei etc to register it, but see that if i want to do that it will text me, lol. i lost the sim ages ago, and im now in singapore and wanting to use my alpha. I even went as far as putting an extra £15 on the lost sim so that i can get it unlocked, this is a pretty aggravating circumstance, ive bought a phone and its locked to o2, yet when i last asked i got told as it wasnt an o2 shop they cant unlock it.....WTF, to be honest i dont give a monkeys what shop i bought it in, i was LOCKED in to O2 so O2 should be the ones to deal with it. a sim unlock code isnt a lot to ask for after two years of being locked into your network.

[MI5]

Well they cant argue that they weren't O2 supplied phones

[jonsie]

But the official rubbish was get amazon to unlock. Shocking!

[gmarkj]

Just a quick update.
Other provider SIM turned up yesterday. Tried it in phone. No message about sim lock. Had signal, received test text message. So couldn't unlock as already unlocked!

[MI5]

Yep, that's the normal message you get for an unlocked phone.

[jonsie]

Simples then

[viridis]

FYI,
O2 just sent an unlock code for a cex bought tablet in 7minutes.

[MI5]

Thought they might

[Cleoriff]

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@viridis wrote:
FYI,
O2 just sent an unlock code for a cex bought tablet in 7minutes.

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Well apart from that being a rapid (record) unlock time.....it was locked to O2 but not sold by O2 (and had nothing to do with O2 insure?)

[jonsie]

Misinformation coming from all areas within O2 then. (as we thought)

[gmarkj]

it seems as though the "rules" for what will or won't get unlocked aren't really as straight forward as first thought.
It would also be useful if the "we are not unlocking your device" message was a bit more forthcoming - is it because it is not locked, or they didn't lock it, or you need to pay off a balance, etc.etc