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unidentified payment

Sophie12
Level 1: Joiner
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on ‎30-09-2020 17:44

on ‎30-09-2020 17:44

i have an amount coming out of my account with a GED number but it isn't on my device plan. How do I find out what it is for?

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MI5
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‎30-09-2020 17:47 - edited ‎30-09-2020 17:48

‎30-09-2020 17:47 - edited ‎30-09-2020 17:48

@Sophie12 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

How much is the charge for?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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on ‎05-10-2020 16:20

on ‎05-10-2020 16:20

Hi @Sophie12 , how are you getting on with this?

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