unidentified payment
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on 30-09-2020 17:44
i have an amount coming out of my account with a GED number but it isn't on my device plan. How do I find out what it is for?
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30-09-2020 17:47 - edited 30-09-2020 17:48
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30-09-2020 17:47 - edited 30-09-2020 17:48
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
How much is the charge for?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-10-2020 16:20

