Switching from another provider keeping old number

Vikki4 · ‎30-09-2020

Hi I have recently switched to 02 from another provider. I have kept my old number but my text messages are still showing up from the 02 mobile number can anyone help please?

Cleoriff · ‎30-09-2020

@Vikki4

Keep rebooting your phone. Text messages are usually the last to port across.

Veritas Numquam Perit

MI5 · ‎30-09-2020

@Vikki4

Settings >Phone >My Number.

Edit to correct number, save and reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎05-10-2020

Hi @Vikki4 how are you doing today? It would be great to hear back from you to see if you got your text messages sorted with your new number after you last posted?

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