05-09-2023 10:45
My bill this month is £53, normally £16. You will see from the detail on the bill that 2 calls to strange numbers account for the difference. I have unlimited calls so why the charge. Also as I am sure you will agree this must have been calls made by complete accident to non existent numbers. Please remove these charges, you can see from the long history of my service that something is wrong.
05-09-2023 11:13
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
05-09-2023 11:14
Any calls outside of your allowances are chargeable.
Guide: Your Allowances - what is and isn't included