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unexpected bill

Donald38
Level 1: Joiner
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My bill this month is £53, normally £16.  You will see from the detail on the bill that 2 calls to strange numbers account for the difference.  I have unlimited calls so why the charge.  Also as I am sure you will agree this must have been calls made by complete accident to non existent numbers.  Please remove these charges, you can see from the long history of my service that something is wrong.

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jonsie
Level 94: Supreme
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

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MI5
Level 94: Supreme
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@Donald38 

Any calls outside of your allowances are chargeable. 

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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