Solved: Re: unable to connect to the net whilst roaming

Anonymous · ‎19-01-2015

Able to use internet on wifi
But today and yesterday am unable to use net whilst roaming
Can make and receive phone calls
Have lg g3
Have checked service status - all fine
Have checked and all settings are as expected to allow internet browsing
Have done both soft and hard reset of the phone
All to no avail
Anyone got any ideas please?

Anonymous · ‎22-01-2015

Ok had sesh with o2 guru.
He said the apn wasn't working (as you advised)
Checked and it seems latest LG update was causing this
So he removed the software update and hey presto the apn I'd added had the little dot and I now have internet access!!

So this update both removed apn, and stopped you being able to add it again

Thanks for all the help

View solution in original post

MI5 · ‎19-01-2015

Date roaming turned on ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-01-2015

Is the Op in the UK or abroad?...

Veritas Numquam Perit

jonsie · ‎19-01-2015

Stupid questions maybe but which country are you in and are you P&G, contract or business?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-01-2015

They would have to be abroad if roaming.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-01-2015

@MI5 wrote:
They would have to be abroad if roaming.....?

Of course I would not dream of arguing with you Rich but we do hear of people who have roaming turned on in the UK if they have no WiFi access....

EDit...i did think twice before posting my query...

Veritas Numquam Perit

MI5 · ‎19-01-2015

@Cleoriff wrote:
@MI5 wrote:
They would have to be abroad if roaming.....?
Of course I would not dream of arguing with you Rich but we do hear of people who have roaming turned on in the UK if they have no WiFi access....

You can have roaming on all the time if you wish - It makes no difference whilst at home

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-01-2015

@MI5 wrote:
They would have to be abroad if roaming.....?

Some countries don't have roaming agreements with O2......

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎19-01-2015

@MI5 wrote:
@Cleoriff wrote:
@MI5 wrote:
They would have to be abroad if roaming.....?
Of course I would not dream of arguing with you Rich but we do hear of people who have roaming turned on in the UK if they have no WiFi access....
You can have roaming on all the time if you wish - It makes no difference whilst at home

Of course...I wondered though if they were abroad whether it is maybe a network issue (even though the OP says it appears to be showing as OK) And whether we should know what country they were in.....

Veritas Numquam Perit

MI5 · ‎19-01-2015

Actually, I've just re-read the OP and I think they are in the UK but calling using mobile data "roaming".
If so, do you have a data symbol showing?
G, E, H, H+ etc.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

unable to connect to the net whilst roaming

Photos

Multisave using different accounts

Data usage warnings: completely contradicting actu...

Itemised bill

How to verify a 02 telephone call

Direct Debit wasn't taken.