unable to cancel my sim payment

[terry1945]

I bought my sim card as part of a Virgin broadband ' PACKAGE'.

I cancelled the Virgin  'PACKAGE' before start of service. Virgin cancelled with no problems.

When I tried to cancel my sim I was told it was not part of the 'PACKAGE' and I would have to pay a whopping £190 to cancel.

So it seems O2 is part of the 'PACKAGE' when buying but not when cancelling.

Is this really so or am I been conned?

regards

Terry Nicholson

07484668522

[MI5]

@terry1945 

It's a known issue as two individual billing systems are used.

I'll ask @O2Jonathan to assist.

[O2Jonathan]

@MI5 thank you for the tag, I will private message you now @terry1945 .