unable to cancel my sim payment

terry1945 · ‎02-03-2023

I bought my sim card as part of a Virgin broadband ' PACKAGE'.

I cancelled the Virgin 'PACKAGE' before start of service. Virgin cancelled with no problems.

When I tried to cancel my sim I was told it was not part of the 'PACKAGE' and I would have to pay a whopping £190 to cancel.

So it seems O2 is part of the 'PACKAGE' when buying but not when cancelling.

Is this really so or am I been conned?

regards

Terry Nicholson

07484668522

MI5 · ‎02-03-2023

@terry1945

It's a known issue as two individual billing systems are used.

I'll ask @O2Jonathan to assist.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Jonathan · ‎02-03-2023

@MI5 thank you for the tag, I will private message you now @terry1945 .

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