Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change payment date

Please can I change my payment date to the 1st of the month ASAP

Resolved! Charged £140 for a call not on my IPhone

I have been making Whattsapp call to my parents abroad over Christmas and was charged £150 for a 56 minute call on 18 Dec. Strangely this call is not in my IPhone history at all. Then on 25 Dec I was charged £7 for a 2 minute call to the same number....

Resolved! Missing Refund

Phone order placed on 30/12/2021. I changed my mind and cancelled it by phone later that same morning. O2's customer service advisor stated that it was cancelled but in the very unlikely event it was delivered, I should refuse to accept the delivery ...

Resolved! A payment

Hi i have received mutlipal emails saying i am over due on a bill and its come out of my bank account on the 5th January 2022

Resolved! Check transactions

Hi I have 2 transactions both for £15 each pending on my account can you please tell me what this is .

Resolved! my device

I just purchased a wrong iPhone 13 to be delivered tomorrow how should I change the purchase?

Resolved! cancel contract

I am trying to cancel my contract with O2. I have been on the phone waiting for it to be answered 4 times with hanging on times nearly 1 hour, this is costing me having to use my other mobile phone as the O2 phone sim card appears to be blocked or no...

Resolved! Deposit refund

I called yesterday as my deposit refund is due to be refunded the lady on the phone said this had been done and would be in my account within 7 days I just want to confirm this had been done

Resolved! What do I need to do to activate my new sim

HelpI've started a new contract and wanted to keep my number. So the new phone is all set up but the sim still hasn't activated its been 2 days. How long does it usually take?

Resolved! Text from o2

I have received a text this morning supposedly from o2 saying my monthly bill payment failed to renew is this a genuine text.I don't understand it.

O2

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