Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 4g

My network mode is showing 5g/LTE/3g/2g ( auto connect) no sign of 4g . My mobile data speed is abysmal ( wales ) 1.5 my at the most . Are the settings correct . Any help would be greatfully accepted . Phone is S21 5g ( I know I can't get 5g but can ...

Resolved! Change payment date

I would like to change my payment date please

Resolved! Upgrade phone not delivered

I ordered a new phone which was due to be delivered by DPD on 9th Dec before 10:30am (I paid extra for this). The phone was not delivered, but instead sent to a shop. I have been on holiday since 9th Dec and the phone has now been returned to you. Ho...

Resolved! No signal

Hi! I have a problem with my phone… I don’t have signal on my O2 sim at all in the house and I can’t receive my calls. I m loosing money because of this, anyone knows how this can be fixed or should I start to look for another provider to switch my s...

Resolved! Why do I need to upgrade to get a Samsung watch

Hi, I have just upgraded my phone to a Samsung and wanted to add the Samsung watch but when I do that it says I am upgrading the same number for the watch?

Resolved! Been charged for phone but need refund

hi I tried to order a new contract phone iphone 13 and they took the payment but as I didnt complete the final steps I havent been sent confirmation. i was on the phone to you guys the other day and one of you transferred me to get this refunded but ...

Resolved! Roaming abroad

I don't have internet being abroad

Resolved! No service 11 days

How do you actually contact someone at 02. No service for 11 days and new update says next Thursday til repair. Working from home due to regs. Paying for another network no access to my own number. Messaging on app wont work , can't get confirmation ...

Resolved! Viewing Bill older than 5 months

I can only see the last 5 months of Bills on my account but need the 6th (July 2021) for redemption cashback!

Resolved! iPhone 13 pro max

How long will my order take until it's dispatched I ordered 4 days ago and still no email to say it has been dispatched. Seems like I can't try and find my order anywhere and I only have the confirmation emails as back up .

O2

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