Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Bill Higher than expected

I recently upgraded my virgin media and had to accept an o2 sim which I didn't need or want. But it improved the price of my virgin media. However I was told it would be £95 all in (£70 for Virgin Media and £25 for o2 sim).... I have just had my o2 b...

Resolved! delivery handed to someone

on the 6/3/22 I ordered an galaxy watch 4 and they said dhl delivered to my home address and as I was abroad they handed to someone who opened the door and didn't take the person name or they didn't take proper picture of the person .picture they hav...

French by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Deleted Incoming calls, texts and FaceTime data

Hi anyone got any ideas how I can find out about deleted calls coming into a phone, texts and FaceTime data? I need to check a phone I pay for but my boyfriend uses. I think he’s deleted everything so I can see. thanks

Charmed38 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Moving to Canada

Hello, I’m moving to Canada and wanted to know if i’ll still have to pay my phone bill along with a Canadian sim? Would I be able to switch to something else? Also, when I place another sim into my phone, it says no service for my current phone and m...

Texa05 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Cancelling during the Cooling off period

So I have had a nightmare dealing with 02 customer service over the last few days. I upgraded to a Google Pixel 6 and was told that it would be delivered to store the next day. How wrong was I? It turns out that after me speaking to several different...

SLG by Level 1: Joiner
  • 5 replies
  • 1 kudos

Resolved! Billing

Orderd a sim only contract on Friday the 1st of April and on the 2nd I’ve received a bill for the contract for a sim I’m yet to receive or activate is this correct? I thought your were bill in arrears the next billing period ends on the 1st of may wh...

Routley by Level 1: Joiner
  • 5 replies
  • 0 kudos

USA roaming - no 4G

I'm presently travelling in the US but not managing to get a 3G 4G connection where it has worked in the past. Previously I've roamed onto AT&T but on this trip it seems to go to T-Mobile and the data indicator is only showing G or E. Have tried to m...

Resolved! Phone number is about to expire

Hello, I’ve recently joined o2 from Vodafone. I have switched my number over and I am now able to send and receive texts and calls with my original number however, I’ve now received notifications stating; ‘ this number is registered to your Apple ID ...

IzzyWizzy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data

My data is terrible used to be amazing please can you sort it out got a friend saying the same I’m a loyal customer and don’t deserve this sort it out please

Jake98 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ending contract

My device plan says it ends on 31st may....but the final payment comes out of the bank on 11th june...can i request a pac code to end the contract with no fees on the 31st may or do i have to wait until the money has been taken from the bank on 11th ...

Gedword by Level 1: Joiner
  • 2 replies
  • 0 kudos