No service, no signal, no mobile!

[phillarrow]

I have had endless problems since joining O2 and I am basically without a mobile since doing so. There is almost no signal (phone or internet) in many locations in and around where I live and work. I am genuinely shocked at how rubbish it is!

I have tried to contact them and had a nice phone call with a guy who tried to help, but most phone calls can't be connected and/or they part connect but I can't be heard at the other end. I've tried a different device but it's no better. 

I want out of my contract under the 1982 Sales of Goods and Services act. Can anybody tell me how to go about this please?

[MI5]

@phillarrow 

You need to follow the complaints process as described here https://www.o2.co.uk/how-to-complain

[phillarrow]

I'm trying to do that, the problem is, my service is so poor that all my phone calls end up breaking up and they're telling me I need to call to cancel it!

I've email them to raise a formal complaint about the inadequate service. In the meantime, I am without a phone, just as I was when they sent a new SIM card out and cut me off!

Hey ho! I'll just have to wait for a reply to my email.

[gmarkj]

Not sure if you can @phillarrow , but have you tried using WiFi calling in the interim?

It takes a few days (you need to get customer services to enable it on your account, then you turn it on in your My o2 and finally turn it on for your phone) but you should then at least be able to make/receive calls.

o2 information on the link below:

https://www.o2.co.uk/connectivity/wifi-and-4g-calling