text message sent to overseas number charged 3 times

[Anonymous]

Hello,

Just checked my O2 bill online and it shows that I have been charged 3 times for a single text message which I sent from the UK  to a number abroad.

Has anyone had a similar problem?

Thanks.  

[Bambino]

You would need to speak to Customer Services. 202 for Pay Monthly, 4445 for Pay & Go. That's the only way you can try to get the charge corrected.

[Anonymous]

How long was the message ? If it was over 160 characters it would have charged you more than one message, and they will show as sent at the same time or with1 or 2 seconds apart.

[Bambino]

Also, did the message include any emoticons? If so it would have been sent as an MMS, not SMS.

[Cleoriff]

This happened to me a couple of times when in Spain. I checked with Customer services. One was an error on O2's part .....the second was my mistake...(I didn't think the text had sent...so sent it again)

[Anonymous]

Many thanks for the quick response.

Do spaces count as characters? The message was 321 chars (no spaces)/ 411 chars (with spaces).

Thanks again.

[jonsie · Accepted solution]

That's 3 messages then. Spaces and smilies count as characters.

[MI5]

Yes they do, 411 characters is 3 test messages, sorry.

[Anonymous]

They do. So it seems you have been charged correctly ....:smileyhappy:

[Cleoriff]

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@Anonymous wrote:

Many thanks for the quick response.

Do spaces count as characters? The message was 321 chars (no spaces)/ 411 chars (with spaces).

Thanks again.

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I think you have had your answer now. You sent what was counted as 3 messages...