on 17-04-2019 08:57
How to cancel contract here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
If moving to a new network you will need your PAC here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
Keeping your current number if you are moving to another network will just require a call to the new network and ask them to transfer it over.
Hope that helps and welcpme to the forum
17-04-2019 09:00 - edited 17-04-2019 09:15
You can transfer your number to a PAYG SIM temporarily whilst you decide what to do next.
Doing it this way cancels your contract and retains your number.
If you decide to stay with O2 you can just upgrade from your PAYG or if you change networks, just request your PAC and leave immediately.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 17-04-2019 12:29
How to here: