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[Debra]

Good Morning

My contract as ended, how do I cancel my contract but still keep my number?

Thankyou

[Cleoriff · Accepted solution]

Hi @Debra 

How to cancel contract here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

If moving to a new network you will need your PAC here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Keeping  your current number if you are moving to another network will just require a call to the new network and ask them to transfer it over.

Hope that helps and welcpme to the forum

[MI5]

You can transfer your number to a PAYG SIM temporarily whilst you decide what to do next. 

Doing it this way cancels your contract and retains your number. 

If you decide to stay with O2 you can just upgrade from your PAYG or if you change networks, just request your PAC and leave immediately.

[gmarkj]

You may also wish to unlock your phone (assuming it is locked) so that you can either sell it or use a different network sim in it.
How to here:
https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...