Hi there,
I am looking for some advice. About 1 month ago my sim card stopped working and asked for a new one from o2, which they sent me - pretty simple right????.....eh, apparently not!!
I have been with o2 for over 8 years and for around 7 of those years I have had the same tariff (text anytime and favourite place). Topped up £20 per month and I got minutes from my home postcode (500 I think) and free texts starting at 300 and going up based on top=up amount. When I requested new sim I specifically made clear that I wanted the same tariff...and so my problems began!!
11 contacts later, some web chat, come phone and 3 shop visits and I am seriously angry!! The long and short of it is that even though the shop assistant in o2 can see that this is what I had, and the customer advisor last night agreed that this is what I had and I shouldn't have been told I couldn't get it re-applied, I have now been told that I cannot have these two!! I have text messages from o2 from before my sim broke showing both allowances being renewed when I top up, I have chat transcript showing an advisor agreeing that is what I had, and the assistant in the shop agrees that is what I had. I was told tonight that it was a mistake (7 years!) and all customer where contacted and told this was being removed - this is not true as I was not contacted!!
I am sorry for the rant; this is been going on for a month and I am so disgusted and the treatment I have had when I have up until now thought o2 were great!
Is this right - should I not be able to have the same tariff as I have always had?? Please note that when I spoke to customer advisor last night he agreed and apologised saying he would get his manager to correct it, but instead of text anytime they applied talk anytime. I went into shop tonight again and had to go through the whole palava again only to be told, no, I can't get my tariff back!!
I have a Virgin sim in my bag and at this point I am itching to just leave o2!
Any advice would be welcome.
